Stethoscope

Stack Garth | Brandon | Durham | DH7 8SJ | telephone 0191 378 2099

Brandon Lane Surgery

 

 

 

 

Suspect a Stroke?

Act FAST

What is FAST?

  1. Facial weakness – can the person smile? Has their mouth or eye drooped?
  2. Arm weakness – can the person raise both arms
  3. Speech problems – can the person speak clearly and understand what you say?
  4. Time – to call 999

Out of Hours

What to do when the Surgery is Closed

The out-of-hours period is:

  • Weekdays – 6pm to 8:30am
  • Weekends – 6pm Friday to 8:30am Monday
  • Bank Holidays – 6pm the night before to 8:30am the morning after

When the Surgery is closed and you need a Doctor please telephone 111 – or if you are unwell in the evening, overnight or at the weekend.

This service is for urgent medical situations – if you, or a member of your family, become ill and you are concerned.  It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results etc.

A trained member of staff will answer the phone and take some details from you.  They will pass your details straight over to a Doctor or Nurse, who will phone you back to ask you more about the problem and, with you, will decide the best option for you.  Depending on the seriousness of your condition, this might be one of the following:

Advice over the phone.  A visit to a local treatment centre. A home visit by a Nurse, Doctor or Paramedic.

  • NHS Direct can give you general medical information 24 hours a day.  Their Trained Nurses can provide you with expert health advice and reassurance any time of the day or night.
  • Visit a local Pharmacy (chemist).  Your local paper will have details of Pharmacies open late on weekdays and on Saturdays, Sundays and Bank Holidays.
  • If your injury or illness is severe, or you have had a serious accident, call 999 and ask for an ambulance.  Or you can visit your local A&E Department.

If you are calling on behalf of someone else please have relevant information available, such as:

  • address
  • date of birth
  • current medication
  • name of their GP.

If considered necessary you will be referred to a duty Doctor or Nurse Practitioner who will contact you and, either give further telephone advice, or ask you to attend a local centre or in appropriate circumstances visit you at home.