Stethoscope

Stack Garth | Brandon | Durham | DH7 8SJ | telephone 0191 378 2099

Brandon Lane Surgery

 

 

 

 

Care Navigation

Not well?
Want to be seen quickly?

When telephoning for medical attention Dr Khan has asked the Reception Team to ask you for a few basic details about your illness or problem, this is  to ensure that you are seen by the most appropriate person. Our Reception Staff are fully trained in gathering the information but will not try to diagnose your illness.

New ways for your local GP practice to help you get to the right support

Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional. We know that when you are not feeling well you just want to feel better quickly.

Throughout June and July, your GP practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs. Sometimes a GP isn’t the best person to see. Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) or a Nurse Practitioner (who can examine, diagnose and prescribe) may be better. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.

So shortly, when you contact your GP practice, receptionists may ask you a few questions to help navigate you to the best person to help you quickly. They won’t try to diagnose your problem, but you may need to tell them a little bit about why you are calling. You don’t have to of course, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using ‘Care Navigation’ to help.

Find our more about Care Navigation: