Stethoscope

Stack Garth | Brandon | Durham | DH7 8SJ | telephone 0191 378 2099

Brandon Lane Surgery

 

 

 

 

Appointments

For the Doctors

We aim to offer a personal and efficient service by offering both pre-bookable appointment sessions and “same day access” sessions.  It would be appreciated if ‘non working’ patients could leave early morning and late appointments for people at work who have difficulty coming during normal working hours.

Evening, weekend and bank holiday appointments

Appointments are available with doctors (male & female), nurses and healthcare assistants on an evening, weekend and bank holidays via the extended access service. This is a service which is provided by all of the GP surgeries in Durham and held in a central locations which is currently Meadowfield. You may not see a member of the practice team but the clinician on duty will have access to your medical record. To make an appointment please ring this practice on 01913782099 during opening hours. When the practice is closed please ring 111 who will direct you to the most appropriate service which includes extended access if appointments are available.

Online Appointment Booking

Patients can now access online appointment booking for Doctors and certain nurse and healthcare appointments. If you would like to register for this facility please speak to reception for an access form to use this service. Available appointments can be booked in advance or on the day without the need to wait in a queue or for the practice to open.

If you have already registered please click on the image below: this will take you to the Patient Access login screen.
systemonline
***PLEASE NOTE: THIS IS A NEW SYSTEM FOR BOOKING APPOINTMENTS. PLEASE SPEAK TO RECEPTION IF YOU HAVE ANY QUERIES.***

The Practice operates an appointments only system. For those that need to book ahead we have variety of appointments and times available to book in advance:

Afternoon slots are not available on a Wednesday as the surgery closes at 3:00pm although telephone lines remain open until 6pm.  If you require medical advice during this time please telephone the surgery as we have a GP on-call.

However, illness often comes suddenly and you may wish to see the Doctor urgently therefore the remainder of our appointments are allocated on the day on a first come first served basis.

If all appointments with the doctor are booked you will be offered an appointment with the nurse if appropriate. As a principle, we try and have a very short waiting time so that patients can be seen either on the day they ring or otherwise on the next day if necessary.  Please make a separate appointment for each member of the family who is to be seen.

PLEASE REMEMBER TO CANCEL YOUR APPOINTMENT IF YOU ARE UNABLE TO ATTEND.  WE CAN THEN OFFER THAT APPOINTMENT TO ANOTHER PATIENT.

If you would like to see a specific doctor please make enquiries with the reception team regarding their availability as they do not run a surgery every day.

Appointments are usually for ten minutes unless it is for minor Surgery or a medical examination, which takes longer. Please inform the Receptionist if this is the case.

In addition appointments can be made with the Dietician, Podiatrist, Smoking Cessation, Counsellor and Phlebotomist. Some clinics will require a doctor’s referral. Please ask for details at reception.

Telephone Advice

You can book to have a telephone consultation with a Doctor, and telephone advice from the Practice Nurse. Please telephone the surgery with your request before 11:00am and a Doctor will ring you back after morning surgery, or the Nurse after Clinic.

Fit for Work Certificate

It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends. After three days you must obtain a self-certificate (SC2) from your employer. If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee of £10. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness.

For the Nurse

We operate a booked appointment system for all clinics. When booking your appointment please let Reception know what your appointment is for, so that they can advise you when would be the best time for you to come and the length of appointment you require.

Nurses are available by appointment for:

  • Blood tests
  • Ear syringing – (there is a risk of perforating the ear drum, therefore an appointment to assess will be given in the first instance then a followup appointment for any treatment will be set if appropriate)
  • Skin infections
  • Wound dressings and minor injuries

The Nurses also give advice on asthma, diet, diabetes, smoking cessation and weight management.

Access for the Disabled

For your convenience the surgery has automatic doors to the main entrance of the Surgery, please press the buttons located on the walls to enter and exit.

Home Visits

Except in a sudden emergency, we feel it is important to have requests for visits in before 11:30am.  This means we can usually visit in the late morning.  A doctor will assess every request for a home visit.  By doing this, the Doctor can assess the urgency and advise on any treatment necessary before the visit. If the request for a home visit is late, while the Doctor is out doing other visits or involved in booked consultations and it is not for an emergency requiring immediate response, there may be a delay.  This can mean after the Chemists’ shops are closed.

Please confine requests for night visits to medical problems that cannot wait until the next day’s surgery.

The 111 service can be contacted for information advice by dialing 111. This service is available 24 hours a day, seven days a week.

What to do when the Surgery is CLOSED

Please click on the link to go to our Out of Hours page

Suspect a Stroke?

Act FAST

What is FAST?

  1. Facial weakness – can the person smile? Has their mouth or eye drooped?
  2. Arm weakness – can the person raise both arms
  3. Speech problems – can the person speak clearly and understand what you say?
  4. Time – to call 999
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