Surgery logo

Stack Garth | Brandon | Durham | DH7 8SJ | telephone 0191 378 2099

   Welcome to our Website

 

 

Doctor and child

Surgery Hours

Day Morning Afternoon
Monday 08:30-12:00 14:00-15:30
Tuesday 08:30-12:00 14:00-15:30
Wednesday 08:30-12:00  
Thursday 08:30-12:00 14:00-15:30
Friday 08:30-12:00 14:00-15:30
Saturday CLOSED  
Sunday CLOSED  

**Staff Meetings**

The surgery will be closing for one hour every Monday from 1:00pm - 2:00pm for a Staff Meeting.

Chaperones

The practice respects the privacy and dignity of all patients.  The doctor, nurse or you as the patient may request a chaperone to be present during some examinations.

Hearing Loop
hearing loop image

We have a portable hearing loop system in order to improve the sound quality for anyone who uses a hearing aid.  Please set your hearing aid to the T setting and ask the receptionist to turn the loop on. The loop can be used at reception and during a consultation with the doctor. 

Ambulance phot

Accident and Emergency

The Accident & Emergency Department at the University Hospital is open at all times for the emergency care of people stricken with sudden and acute illness or who are a victim of severe trauma. Unnecessary visits cause long delays for those in genuine need and reduce the money available for vital patient care.
The majority of minor injuries can be dealt with at the Practice without the need to visit hospital and we have appointments specifically for this. If you need an x-ray your waiting time may be reduced if you have seen your GP first.

Please contact us on:
0191 378 2099 during opening hours.
When the Practice is closed, please ring 111 for advice before going to A&E.

When the practice is closed please ring 111 for advice before going to A&E. If it is a life threatening medical emergency always dial 999. 

If you suspect a stroke act FAST

FAST Stroke Image

What is FAST?

FAST requires an assessment of three specific symptoms of stroke:

  1. Facial weakness - can the person smile? Has their mouth or eye drooped?
  2. Arm weakness - can the person raise both arms
  3. Speech problems - can the person speak clearly and understand what you say?
  4. Time to call 999

 

Appointments

For the Doctors

We aim to offer a personal and efficient service by offering both pre-bookable appointment sessions and "same day access" sessions.  It would be appreciated if 'non working' patients could leave early morning and late appointments for people at work who have difficulty coming during normal working hours.

Advanced Practitioner

Appointments are available on the day and to pre-book with our Advanced Practitioner.

Online Appointment Booking

Patients can now access online appointment booking for certain Doctors. If you would like to register for this facility please speak to reception for an access form to use this service.
If you have already registerd please click on the image below: this will take you to the Patient Access login screen.

SystemOne Online image
***PLEASE NOTE: THIS IS A NEW SYSTEM FOR BOOKING APPOINTMENTS. PLEASE SPEAK TO RECEPTION IF YOU HAVE ANY QUERIES.***

The Practice operates an appointments only system. For those that need to book ahead we have 14 pre-bookable appointments available each day at:

08:30am / 8:40am / 09:00am / 10:00am
4:00pm / 4:10pm / 5:00pm / 5:20pm / 5:30pm


Afternoon slots are not available on a Wednesday as the surgery closes at 3:00pm although telephone lines remain open until 6pm.  If you require medical advice during this time please telephone the surgery as we have a GP on-call.

However, illness often comes suddenly and you may wish to see the Doctor urgently therefore the remainder of our appointments are allocated on the day on a first come first served basis.

If all appointments with the doctor are booked you will be offered an appointment with the nurse if appropriate. As a principle, we try and have a very short waiting time so that patients can be seen either on the day they ring or otherwise on the next day if necessary.  Please make a separate appointment for each member of the family who is to be seen.

PLEASE REMEMBER TO CANCEL YOUR APPOINTMENT IF YOU ARE UNABLE TO ATTEND.  WE CAN THEN OFFER THAT APPOINTMENT TO ANOTHER PATIENT.

If you would like to see a specific doctor please make enquiries with the reception team regarding their availability as they do not run a surgery every day.

Appointments are usually for ten minutes unless it is for minor Surgery or a medical examination, which takes longer. Please inform the Receptionist if this is the case. 

In addition appointments can be made with the Dietician, Podiatrist, Smoking Cessation, Counsellor and Phlebotomist. Some clinics will require a doctor's referral. Please ask for details at reception.

Telephone Advice

You can book to have a telephone consultation with a Doctor, and telephone advice from the Practice Nurse. Please telephone the surgery with your request before 11:00am and a Doctor will ring you back after morning surgery, or the Nurse after Clinic.

Fit for Work Certificate

It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends. After three days you must obtain a self-certificate (SC2) from your employer. If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee of £10. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness.

For the Nurse

We operate a booked appointment system for all clinics. When booking your appointment please let Reception know what your appointment is for, so that they can advise you when would be the best time for you to come and the length of appointment you require.

Nurses are available by appointment for:
  • Blood tests
  • Ear syringing - (there is a risk of perforating the ear drum, therefore an appointment to assess will be given in the first instance then a followup appointment for any treatment will be set if appropriate)
  • Skin infections
  • Wound dressings and minor injuries

The Nurses also give advice on asthma, diet, diabetes, smoking cessation and weight management.

Access for the Disabled

For your convenience the surgery has automatic doors to the main entrance of the Surgery, please press the buttons located on the walls to enter and exit.

Home Visits

Except in a sudden emergency, we feel it is important to have requests for visits in before 11:30am.  This means we can usually visit in the late morning.  A doctor will assess every request for a home visit.  By doing this, the Doctor can assess the urgency and advise on any treatment necessary before the visit. If the request for a home visit is late, while the Doctor is out doing other visits or involved in booked consultations and it is not for an emergency requiring immediate response, there may be a delay.  This can mean after the Chemists’ shops are closed.

Please confine requests for night visits to medical problems that cannot wait until the next day’s surgery.

The 111 service can be contacted for information advice by dialing 111. This service is available 24 hours a day, seven days a week.

Emergencies

During Surgery hours an emergency is a medical problem that needs attention within 30 minutes. After hours it is a medical problem that cannot wait until the surgery opens.

What to do when the Surgery is Closed

The out-of-hours period is:

  • Weekdays - 6pm to 8:30am
  • Weekends - 6pm Friday to 8:30am Monday
  • Bank Holidays – 6pm the night before to 8:30am the morning after

When the Surgery is closed and you need a Doctor please telephone 111 - or if you are unwell in the evening, overnight or at the weekend.

This service is for urgent medical situations – if you, or a member of your family, become ill and you are concerned.  It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results etc.

A trained member of staff will answer the phone and take some details from you.  They will pass your details straight over to a Doctor or Nurse, who will phone you back to ask you more about the problem and, with you, will decide the best option for you.  Depending on the seriousness of your condition, this might be one of the following:

Advice over the phone.  A visit to a local treatment centre. A home visit by a Nurse, Doctor or Paramedic.

  • NHS Direct can give you general medical information 24 hours a day.  Their Trained Nurses can provide you with expert health advice and reassurance any time of the day or night.  
  • Visit a local Pharmacy (chemist).  Your local paper will have details of Pharmacies open late on weekdays and on Saturdays, Sundays and Bank Holidays.
  • If your injury or illness is severe, or you have had a serious accident, call 999 and ask for an ambulance.  Or you can visit your local A&E Department.

If you are calling on behalf of someone else please have relevant information available, such as:

  • address
  • date of birth
  • current medication
  • name of their GP.

If considered necessary you will be referred to a duty Doctor or Nurse Practitioner who will contact you and, either give further telephone advice, or ask you to attend a local centre or in appropriate circumstances visit you at home.